Co-Co UK privacy policy - 24/04/2021

Our contact details:

Name: Stephen Jeffery

Address: 10 Cheyney Avenue, Salhouse, Norwich, NR13 6RJ

Phone Number: 07771366413

E-Mail: contact.cocouk@gmail.com

The type of personal information we collect

Co-Co Uk cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our products and communicate with you about the same.

Your personal data includes information such as:

• Name
• Address
• Telephone number
• Date of birth
• Email address
• Billing and payment information
• Other data that could directly or indirectly to identify you

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons when you:

• Create an account or purchase any of our products (for example, billing information, including name, address, email address, credit card number.
• Complete contact forms

We may also collect additional information when delivering our products to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we thought we would explain a bit more about what these might be (as they vary from time to time):

Cookies and similar technologies on our website and mobile applications allow us to track your browsing behaviour, links clicks, items purchased, your device type, and collect various data, including analytics, about how you use and interact with our other services. These technologies automatically collect data when you use and interact with our services.

How we use the information that you have given us

We minimise the data we collect and limit its use and purpose to only that of

1) for which we have been given permission
2) as necessary to deliver the services or interact with
3) as we might be required or permitted for legal compliance or other lawful purposes:

Delivering, improving, updating and enhancing our services. We collect various information relating to your purchase, use and/or interactions with our services. We utilize this information to:

• Improve and optimize the operation and performance of our services (including our website and mobile applications)
• Diagnose problems with and identify any security and compliance risks, errors, or needed enhancements to the services

• Detect and prevent fraud and abuse of our services and systems
• Collecting aggregate statistics about use of service
• Understand and analyse how you use our services and what products and services are most relevant to you

Much of the data collected is aggregated or statistical data about how individuals use our services, and is not linked to any personal data. We may share this information with trusted third parties. We may share your personal information with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

• Processing credit card payments
• Serving advertisements
• Conducting contests or surveys
• Performing analysis of our services and customers demographics
• Communicating with you, such as by email or survey delivery
• Customer relationship management
• Security, risk management and compliance

These third parties (and any subcontractors they may be permitted to use) have agrees not to share, use or retain your personal information for any purpose that is necessary for the provision of services.

How we secure, store and retain your data

We follow the generally accepted standard to store and protect the personal information we collect, both during transmission and once received and stored.

We retain personal information only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

• Mandated by law, contract or similar obligations applicable to our business operations
• For preserving, resolving, defending or enforcing our legal/contractual rights; Or
• Needed to maintain adequate and accurate business and financial records

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at info@co-couk.com
• b) We have a contractual obligation
• c) We have a legal obligation
• d) We have a vital interest
• e) We need to perform a public task
• f) We have a legitimate interest

Your data protection rights

Under data protection law, you have the rights including:

• Your right of access - you have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information that you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising you right. If you make a request, we have one month to respond to you.

Please contact us at contact.cocouk@gmail.com, if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at contact.cocouk@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wimslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

24/04/2021